FAQ's

Airfares are highly dynamic and can change frequently based on various factors such as demand and availability. The prices you see when you start your search may not be the same by the time you complete your booking. This fluctuation occurs because airlines continually update their prices to match the current demand and inventory. When you or our agents search for flights, there is a possibility that the initial inventory or seats at the displayed price get sold out, leading to higher prices for newly offered seats. Pky MyTrips strives to monitor and keep fares current, but these changes are a natural part of the airline booking process.

Airfares on Pky MyTrips are dynamic and can change without prior notice. Until the payment is completed and the tickets are issued, the fare is not guaranteed. In cases where a technical glitch results in outdated fares being displayed, we will notify you within three business days with the updated fare. You will have the option to accept the new fare, deny it, or cancel your booking for a full refund. We recommend reviewing our Terms and Conditions for more details on fare policies and cancellations to understand all the nuances related to booking airfares with Pky MyTrips.

Once a ticket is issued, no changes are permitted. It is crucial to verify all details on the ticket before completing the booking process. Double-check names, dates, and other essential information to ensure accuracy. Pky MyTrips emphasizes the importance of confirming all booking details with our agents to avoid any errors. If any changes are necessary after issuance, they will typically require a new booking, and you may incur additional costs. Always ensure that all information is correct and error-free before finalizing your purchase.

In accordance with the U.S. Department of Transportation's New Airline Passenger Protection Rules, Pky MyTrips ensures that all advertised fares and baggage fees include applicable taxes. This transparency helps you understand the total cost of your trip upfront. However, it’s essential to note that some fees, such as those for additional services or upgrades, may not be included in the initial fare. Always review the full fare details, including any additional charges that might apply, to get a complete picture of your travel expenses.

Yes, additional charges apply if changes are required to your airline ticket. If you need to alter any details of your booking, such as dates, routes, or passenger information, an extra fee will be levied. When our agents assist with these changes, it is considered a new booking, and you must pay accordingly. To understand the specific fees and procedures, please read the Taxes & Fees section on our website. This will provide detailed information about potential costs associated with making changes to your airline ticket.

Our agents will inform you if a printed ticket is necessary for your booking. Any changes to this requirement will be communicated within 24 hours of making the booking. While electronic tickets (e-tickets) are widely accepted, it is advisable to carry a printed ticket, especially if you have reservations with multiple airlines. Having a printed copy can help prevent any issues during check-in or boarding. Always verify the specific requirements of the airlines involved in your travel to ensure a smooth journey. Please note the infants are not allocated a seat and hence must travel on the lap of an adult.

Pky MyTrips recommends contacting the airline directly 72 hours before your departure to confirm your reservation. This step is mandatory for both outbound and return flights. Verifying your booking directly with the airline ensures that all details are correct and up-to-date. Additionally, it allows you to address any potential issues that might arise well in advance of your travel date. This confirmation step is crucial for a hassle-free travel experience and helps prevent last-minute surprises.

No, you cannot add a new passenger to an existing booking with Pky MyTrips. To include an additional passenger, you must make a new booking. We cannot guarantee that the new booking will match the original price or availability of the previously booked tickets. Flight availability and fares fluctuate, and there is no assurance that the new passenger will have the same itinerary as the original booking. It is always best to book for all passengers at once to ensure the same flight and fare conditions.

When there is a change of flights, the airline is generally responsible for handling your checked baggage according to their baggage agreement. This typically means that your baggage should be automatically transferred to your connecting flight without you needing to recheck it. However, if the airline does not include this provision in their agreement, it becomes your responsibility to ensure your baggage is checked through to your final destination. To avoid any confusion or issues with your luggage during your trip, always confirm the airline's baggage policies and check-in procedures in advance.

The documents required to complete a booking can vary based on several factors, including your departure and arrival cities, any stopovers, and your passport nationality. Pky MyTrips advises contacting the airline directly to confirm the necessary documents for your booking. This ensures that you have the most accurate and up-to-date information. Failing to have the correct documents can result in denied boarding, for which Pky MyTrips holds no responsibility. Always verify the document requirements well in advance of your travel date to ensure a smooth check-in process and avoid any last-minute issues.

• Roundtrip: A flight to a destination and back to the original departure point. This type of trip is ideal for standard vacations or business trips where you plan to return to your starting location.
• One-way: A flight to a destination with no return trip. This option is suitable for relocations or indefinite stays where you do not have a planned return date.
• Multiple Destinations: Flights that take you to various locations on the same trip. This type of trip is perfect for travelers looking to explore several locations in one journey, offering flexibility and the opportunity to visit multiple places.
Each type of trip caters to different travel needs and itineraries, allowing you to choose the option that best fits your travel plans and preferences.

In addition to this, for the USA, you will need to provide the address for your first night’s accommodation. Most of the information is collected by swiping most passports through a reader at check-in. However, because some of the new information required cannot be obtained from the passport and thus collecting this additional information at check-in has the potential to make the airport check- in process much longer which in turn will creating long waiting queues. So adding Advance Passenger Information will speed up the check-in for flights and it can be either done at the time of booking or by contacting the Customer Services advisor after booing on (0203 474 6883).

• Economy Class: The most affordable class, offering basic seating and amenities. Available on all airlines, it is designed for cost-conscious travelers.
• Business Class: Offers more space, legroom, and amenities than Economy. In-flight meals and additional services make it more comfortable and more expensive than Economy.
• First Class: Provides the highest level of comfort with spacious seats, upgraded meals, shorter check-in lines, and lounge access. It is the most expensive class, typically located at the front of the aircraft.

Understanding the differences between these classes helps you choose the travel experience that best fits your needs and budget.

• Non-stop flights: Travel directly from the departure airport to the destination with no stops.
• No flight change but a stopover: The plane may land one or more times, but passengers do not change planes.
• Connecting flights: Involves one or more stops where passengers must disembark and board a different plane to reach their destination.

Each option has its advantages. Non-stop flights are the fastest, while connecting flights can be more cost-effective or necessary for reaching less popular destinations.

• For domestic travel: You need a boarding pass, a government-issued photo ID, and your flight itinerary.
• For international travel: A passport and a visa permit, if required by the destination country.

Ensure all your travel documents are valid and readily accessible to avoid any delays at security checkpoints. It is also advisable to carry copies of essential documents in case of loss or theft.

When you book a service on Pky MyTrips, a confirmation email with a reference ID is generated immediately. An e-voucher will be sent within 24-48 hours of booking. This confirmation email is formal communication indicating that we have received your booking request and are processing it. The e-voucher serves as proof of your reservation and contains important details about your booking. Always review the confirmation email and e-voucher to ensure all information is correct and contact us if there are any discrepancies.

Yes, additional guests can be added to your hotel booking if there is availability. You can reach out to our customer care at +18774607301 for assistance or make a new reservation on our website, Pky MyTrips. Adding guests to an existing booking may be subject to additional charges, and room capacity limits. Ensure to check with the hotel directly for their policies regarding extra guests.

Sometimes, hotels charge additional fees such as resort or hotel fees, or government taxes, which are payable at the hotel. Apart from these, the hotel should honor the rate quoted during your reservation. If there is a discrepancy, present your reservation printout and request that the charges be rectified.

To cancel your hotel booking, contact Pky MyTrips customer care. Our travel experts will guide you through the cancellation process and inform you about the Hotel Cancellation Policy and service fees. Each hotel has its own cancellation policy, which will dictate any penalties or refunds you may receive. Always refer to our Terms and Conditions for more details on cancellations to ensure you understand all the policies and potential fees associated with cancelling a hotel booking.

Yes, payment is required at the time of booking. The amount debited from your account includes the hotel tariff, our service fee, and other applicable taxes. Immediate payment confirms your reservation and guarantees the room rate. Be sure to review all charges and fees during the booking process to avoid any surprises.

If you encounter any problems during check-in, carry a printout of the confirmation email from Pky MyTrips. This document serves as proof of your reservation. If the hotel is overbooked or encounters issues with your booking, they are obligated to provide accommodation at a comparable property with free private transfers. Contact Pky MyTrips customer care for further assistance if you cannot resolve the issue with the hotel directly.

A prepaid reservation means you are charged at the time of booking for the full base amount. This ensures your reservation and locks in the rate. Additional incidentals such as food, parking, and phone calls must be paid directly at the hotel during your stay. Rates are guaranteed only at the time of booking, providing you with certainty about your accommodation costs.

Changes to booking dates or other details are subject to hotel policy. Pky MyTrips can request changes on your behalf, but this service may incur a fee. Contact customer care for assistance and to understand any potential charges or restrictions. Always check the hotel’s change and cancellation policies before making a booking to avoid any issues later.

Requests for bedding type, smoking/non-smoking rooms, and check-in times are honored on a first-come, first-served basis by the hotel. Pky MyTrips cannot guarantee that your request will be fulfilled. Contact the hotel directly closer to your arrival date to reconfirm your preferences and ensure they can accommodate your requests.

Pet policies differ from one hotel to another. It is important to contact the hotel directly to confirm their specific pet policy and inform them in advance if you plan to bring a pet. Some hotels may have restrictions on the type, size, or number of pets allowed, and additional fees may apply. Pky MyTrips does not control hotel pet policies, so it is crucial to verify this information before making your booking to avoid any inconvenience.

All hotel rates listed on Pky MyTrips are either in US dollars or Canadian dollars. When making a booking, select the appropriate currency to ensure you understand the total cost. If you are booking from a country with a different currency, currency conversion rates may apply. Always check the final price in your preferred currency before completing the transaction to avoid any surprises.

Hotels usually receive guest names 72 hours before arrival. If the hotel does not have your reservation details yet, rest assured that your booking is confirmed with Pky MyTrips. We will provide your check-in details to the hotel three days before your arrival. If you still encounter issues, contact Pky MyTrips customer care for assistance. They will help resolve any problems and ensure your reservation is properly recorded.